![]() ![]() Coils, Cotton, Wick, and Wire (As these items are considered consumable and will degrade with use over time, the warranty period for these items does not apply once the items have been removed from their original packaging and put to use).We can’t guarantee that you’ll love every drop – taste is subjective, everybody is different, and we cannot offer a replacement or refund for any e-liquid or concentrate on the basis of your personal preferences alone.) E-liquids and concentrate (As our e-liquids and concentrates contain food grade ingredients and are considered a consumable product, we do not allow returns or exchanges other than in the case of a manufacturing defect.except in the case of a manufacturing defect) Accessories (for example, glass, drip tip etc.Damage to a product caused by a faulty battery.Theft or loss of the product (including loss in transit).Damage of a product resulting from user modification of the product.Damage of a product resulting from negligence, misuse or improper storage. ![]() Returned items may be repaired or replaced dependent on a case by case basis.)Įverest Vape offers 3 months warranty on all devices, this does not include If we do not have a returned product in stock, we may replace it with a similar cost/ type product or gift card. ( Please note that returns are not accepted on batteries, e-liquids, consumables, change of mind or damage relating to misuse or human error. We offer 3 months warranty/refund starting from dispatch of your order, Manufacturers warranties are dependent on type, brand and content. Returns are accepted on faulty goods or dead on arrival mods and starter kits, Return postage is paid by the customer. ![]() If all else fails contact us and we will endeavor to solve the problem. ![]() Please contact us if you have any queries regarding shipping or orders placed.īefore returning your item's', please read and understand your user manual supplied with your device, Use google or you-tube to identify the problem related to your device as in most cases there is a simple fix with a little research. Rule out any other problem causing factors (batteries, atomizer, e-liquids ect). When/ If Australia post confirms your order as a lost package- we will ship your replacement products. In the event of a lost package in transit, your order will be replaced under the conditions-: Your order has not been signed for, Your order has the correct delivery address, You have not selected safe drop as a shipping method. Orders are processed in the the same order they are received, online orders placed before 1:30pm Monday-Friday will be shipped the same day. Regular Post-: 3-7 business days Australia wide, tracking provided.Įxpress Post-: 1-2 business day(s) Australia wide, tracking provided. ![]()
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